“Holding people accountable is not a cruel thing to do. It’s a kind thing to do,” says Dawn Metcalfe, founder of PDSi and author of “The HardTalk Handbook” in this womedia interview.
Dawn works with teams and organizations to help them get better at what they do through executive coaching, leadership development training and mentoring. The most important thing is to be able to have those small conversations so it’s easier to have the bigger ones.
“We talk about sweating the small stuff, as in we should sweat the small stuff. Telling people that they smell bad, telling people that they’re late, or that they’re late on delivering a project.”